Hotel Phone Coverage Checklist

Use this checklist to find the weak points in your hotel’s call coverage.

Daily Coverage Questions

• How many calls were missed yesterday?
• What hours had the most missed calls?
• How many calls happened during check-in?
• How many after-hours calls went unanswered?
• How many calls were booking or group related?

Operational Questions

• Who answers when the front desk is helping guests?
• What calls should be escalated?
• What information is approved for callers?
• What happens when voicemail is full or ignored?

For a deeper review, request a free hotel missed-call audit.