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Privacy

Anchor works with hotel owner-operators to answer guest calls, capture booking inquiries, and route follow-up details to hotel staff. We collect only the information needed to respond to inquiries, operate the service, and support customers.

Information we may process

Contact details, call summaries, booking inquiry details, property factsheets, and operational notes provided by hotel teams or callers.

How we use information

We use information to answer calls, improve guest experiences, support hotel operations, send lead notifications, and maintain service quality.

Call handling and guest context

When a guest or prospective guest calls a participating hotel, Anchor may process the details needed to understand the request: arrival and departure dates, room preferences, group size, callback information, language preference, and the nature of the question. For example, a caller may ask about breakfast, parking, pets, late arrival, a sports team block, or a long-stay inquiry. Anchor uses those details to provide an appropriate response or route the inquiry to the hotel team.

Operational safeguards

Anchor is designed to sit on the phone line and support the front desk, not to replace the hotel property management system. We do not need direct PMS access to answer common questions or capture leads. Hotel teams control the factsheet that Anchor uses, including policies, amenities, escalation contacts, and any rate guidance. If a request is uncertain or high value, the preferred outcome is escalation to a human operator or owner contact.

Retention and updates

Operational records may be retained long enough to support service quality, monthly reporting, troubleshooting, and customer follow-up. Property factsheets are updated when a hotel provides revised policies or contact instructions. If a hotel ends service, Anchor can remove or archive property-specific operating details according to the service agreement.

Contact

For privacy questions, email ceo@anchorforhotels.com.